While troubleshooting crashes, we may occasionally request a crash log to determine what is happening. Here are instructions for finding a crash log with roOomy  for Mac and Windows.

 

Step 1. Sync with iTunes

  1. Crash logs are transferred to iTunes whenever you sync your device. 
  2. Plug in your device
  3. Launch iTunes
  4. Click on your device in the top left corner
  5. Click 'sync' in the bottom right
  6. Wait for it to complete syncing


Step 2. Retrieve the Crash Log

 

Mac Users

 

  1. Open Finder (found in the Dock)
  2. Click on the 'Go' menu at the top of your screen, and select 'Go to Folder'
  3. Type (or paste): ~/Library/Logs/CrashReporter/MobileDevice/
  4. Open the folder with the same 'name' as your device. (Note: your device name appears in iTunes on the left side, under 'Devices').
  5. You will see at least one item starting with 'rooomy'. Copy any that you find to your Desktop.
  6. Attach the file(s) to your reply to the ticket, or send them to support@rooomy.com

 

Windows Users

 

  1. Open a Windows Explorer Window (for example Computer, Documents)
  2. Enter %appdata%, and press enter
  3. Navigate to 
    1. Roaming > Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. Note: your device name appears in iTunes on the left side, under 'Devices'
  4. You will see at least one item starting with 'rooomy'. Copy any that you find to your Desktop.
  5. Attach the file(s) to your reply to the ticket, or send them to support@rooomy.com