Sometimes the standard troubleshooting that we have in our FAQs or we supply is not enough.
For us to look more deeply into the issue we will need some information from your iPhone or iPad to resolve the issue.
If you notice that the standard FAQs are not enough submitting this information at the beginning of your contact with us is most appreciated.
The information can be found on the page: Settings > General > About
What is the Capacity?
What is the Available space?
What is the iOS version?
What is the model name?